Our Partners

Enhanced Commercial Partnerships

A Partnership with WFS

Developing a partnership with WFS gives you the benefits of our world class international standards in all aspects of cargo and ground handling. You will gain the support of our global team of business and handling professionals and leverage our trusted relationships with airlines, airports and other highly valued customers all over the world.

We believe in partnerships that are open and fair, where both parties bring complementary skills and value. We also recognise the importance of maintaining and developing a strong identity for each partnership, which usually involves the creation of a sub-brand supported by all parties.

WFS has developed strong partnerships with its key customers through its extensive network and focusing on network-wide solutions. We aim to foster and develop the relationship with key customers by providing a consistent and service-oriented service at all our locations.

 

Building partnerships

We believe in maintaining strong working partnerships in order to concentrate on making continual improvements to efficiency, value and sustainability.

In order to achieve this, we have:

  • Dedicated key account management
  • Master agreements to ensure terms are agreed and aligned
  • SGHAs in each location to focus solely on key operational terms
  • A consistent and simplified pricing policy across stations
  • Consistent and transparent standards and policies across the network

Our Subsidiaries

WFS provides a local approach, the world over.

Each subsidiary, supported by its local experts and on-the-field knowledge, offers our clients the expertise and high standards of service quality they have come to expect.

Bangkok Flight Services Thailand

Bangkok Flight Services (BFS) is a joint venture between Worldwide Flight Services (WFS) and Bangkok Airways, the second largest regional scheduled carrier in Thailand, and was established in 2004.

BFS offers full passenger, ramp and cargo handling services at Bangkok Suvarnabhumi Airport for all types of aircraft from private charters to full service mainline carriers, including A380 operators. It combines the management and operational experience of a world leader in the ground handling industry with the warmth and graciousness of one of Thailand’s recognised experts in aviation and tourism.

The company’s 4,000 employees handle 52,000 flights annually on behalf of 160 airline customers, and achieve 99% on-time performance for ramp and passenger handling services. BFS’ 55,370m² cargo terminal has a 550,000 tonnes annual throughout capacity and its cargo handling performance is measured at 99%.

Download our case study

British Airways Regional Cargo United Kingdom

In 2008, WFS acquired a majority 60% shareholding in British Airways Regional Cargo (BARC), joining forces with the company’s other shareholder, British Airways World Cargo.

In the UK and Ireland, BARC operates over 260,000 square feet of cargo handling facilities, notably at London Heathrow, Birmingham, Manchester and Glasgow as well as other regional locations in the UK and Ireland providing a nationwide network.

BARC’s cargo handling operation manages over 110,000 tonnes a year for British Airways and other international airlines and also provides a road transport network connecting all of the locations. The BARC cargo handling operations were rebranded as Worldwide Flight Services (WFS) under the deal.

The sales activities undertaken by BARC for British Airways – and now IAG Cargo – continue as a dedicated division with its own management.

Download our case study

Hong Kong Cruise Terminal 

 

A consortium led by WFS and including Royal Caribbean Cruises and a subsidiary of Shun Tak Holdings was awarded a 10-year tenancy agreement for the new HK$8.156 billion (US$1.046 billion) cruise terminal at Kai Tak by the Tourism Commission of the Hong Kong Special Administrative Region.

Royal Caribbean Cruises Ltd. is the second largest cruise company in the world, and Shun Tak Holdings is a local diversified conglomerate providing travel-related services.

Located on the site of the old Kai Tak Airport, the new cruise terminal, which opened in 2013, is designed to welcome over 3,000 passengers an hour. As well as ensuring the friendliest and most efficient welcome to Hong Kong, the management and operations contract was awarded to the WFS consortium to help grow the tourism trade in Hong Kong by marketing a world class state-of-the-art facility and customer service experience to cruise lines around the world when they consider ship deployments.

Download our case study

If you have a business opportunity you would like us to consider, we would love to hear from you.

Please contact us using the form or details listed below.

Your request will be forwarded to the most relevant person in WFS and they will reply to you directly.

 

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Testimonial

"WFS is the preferred manpower partner of major forwarders to handle their freighter operations. The ability of our teams to set up efficient warehouse operations and provide seamless in-house freight forwarder assistance are key to our success.”

Marc Claesen / Senior VP Commercial EMEAA