Craig joined WFS as Group CEO at the end of August 2016 and is based at Roissy, Paris. Having qualified as a Chartered Accountant (Institute of Chartered Accountants Scotland) with EY Glasgow, he joined John Menzies Plc in early 1993 as Group Strategic Planning Manager. He was immediately involved in creating Menzies Aviation through the acquisition of AMI, now the world’s largest wholesale freight forwarding organisation. He and the team saw this as an opportunity to grow into cargo and ground handling services which, in the 1990’s, had started to become a rapidly growing global market as airlines were beginning to see the benefits of outsourcing. In early 2004, Craig became the CEO of Menzies Aviation, with he him & his team transforming it into a major multi-service handling force over the next 10 years with revenues of €850m, 22,000 team members and a presence in 32 counties and over 140 airports. He was also a main Board member of John Menzies Plc from 2007 to 2014. After leaving Menzies, he led and supported a number of Private Equity financial sponsors on a range of aviation services transactions. He is married with 3 children.contact Craig Smyth
Francois Mirallié joined WFS in August 2016 as Group CFO. He is a seasoned CFO with global experience having previously held similar positions in a number of multinational companies including Ion Beam Applications, listed on the Brussels Stock Exchange, and four private equity owned companies, MediMedia, a publishing and marketing services business previously owned by Vivendi, Vizada, a satellite telecoms company spun off from Orange and Telenor, Zodiac Marine & Pool, and more recently Customs Sensors & Technologies, formerly part of Schneider Electric. He started his professional career at Andersen Consulting. François graduated from Ecole des Mines de Paris and from the Wharton Advanced Management Program at the University of Pennsylvania.contact François Mirallié
Americas Chief Executive Officer
Michael has over 35 years experience in the airline/ground handling industry having worked for Air General, Air France, Servicemaster Aviation, Saudi Arabian Airlines, WFS and CAS. He has held progressive leadership positions and was most recently the President & CEO of Consolidated Aviation Services where he led it’s growth from $25m in revenue to over $250m revenue until it’s acquisition by WFS. Michael is extremely pleased to rejoin the WFS team based at JFK, NY as CEO, the Americas after leaving in 2006 as SVP Cargo, North America to pursue an opportunity with CAS. Michael was voted KAAMCO “Man of the Year” in 2011 and is currently pursuing an MBA degree and has a B.S in Business Administration. He is also an Army Veteran having served from 1983-1989 and holding the grade of Captain in the Infantry with Parachutist Badge.contact Michael A. Duffy
EVP Cargo Europe Middle East, Africa & Asia (EMEAA)
John has over 35 years’ experience in senior positions in the aviation Industry, including the setting up of TNT Airways, the post of Senior Vice President Cargo at Qatar Airways, and Executive Vice President – Cargo at Swissport. Within this role, John became a key member of a number of IATA working groups on e-Freight, e-AWB and Cargo 2000 where he was on the board as an adviser. After leaving Swissport John stepped down but was asked to return in 2016 after the name change to CargoIQ. He is now a Board Member of CargoIQ.
In 2015, John rejoined the Handling Business with Worldwide Flight Services as Executive Vice President Business Development and then, starting June 2016, acted as Interim CEO for Europe, before taking the lead of WFS’ Cargo operations as EVP Europe, Middle East, Africa & Asia (EMEAA).contact John Batten
EVP Ground Handling Europe Middle East Africa & Asia (EMEAA)
Will joins WFS in late Aug 2017 as EVP Europe Middle East Africa & Asia (EMEAA) Ground Handling, operating from Roissy, Paris. After graduating from Cardiff University (UWIST) he started at DHL Express for a 20-year career being based in UK, Belgium and Denmark covering a variety of operational roles supporting the express cargo products. This included operational responsibility for its main European Hub and other regional roles supporting the Network. His final role within DHL was as Network Control Director looking after the management of the European Road and Air networks. In late 2008 Will joined Easyjet as Head of Network Operations and was part of the operational team that transformed Easyjet into the airline that it is today carrying 250,000 passengers on 1600 flights per day.
He was also a board member of NATS (UK Air Traffic Control).contact Will Facey
Global Head of Safety & Security
David holds an Aeronautical Engineering degree from Glasgow University. He comes from British Airways where he has held various Engineering and Ground Operations roles over more than 17 years, including the last 8 years in senior management. Most recently David ran the Ground Operations safety, quality and training functions globally, working with the airline’s in-house ground handling teams, ground service providers, partner airlines and IATA to drive improvements in safety and security.contact David Clark
Group Chief Commercial Officer
Barry D. Nassberg leads the global commercial development activities of WFS. He joined WFS over 25 years ago, initially working in Europe during the company’s time as a subsidiary of American Airlines, and later in Asia as he led the company’s rapid growth in regions beyond its traditional strongholds in Europe and North America.
Barry’s career in aviation began as a Passenger Services Agent 38 years ago. He went on to work for Pan American Airways in a career that has encompassed the full range of airline and airport services activities.
Barry is WFS’ delegate to the industry trade organisations, a Trustee of TIACA, and a member of the Board of the Hong Kong Tourism Board, appointed by the Government of the Hong Kong Special Administrative Region.contact Barry D. Nassberg
Global Head of People
Fabienne is a considerably experienced multi-site, multi-national B2B HR Director. She started her career with Alcatel-Alsthom, in the telecoms & engineering sector, where she gained experience within its operating divisions, fastly in France and then internationally. She successfully led a number of people transformational programs aimed at promoting robust network-wide common operational delivery cultures. She also established strong leadership teams and talent development processes across the organisation. In 2013, Fabienne became Group HR Director for Mobivia, Europe’s leader in multi-brand provider of vehicle servicing & parts, which employs today 22,000 people.
Fabienne holds a Master of Economics, specialising in Human Resources, and is married with two children.
contact Fabienne Bricaud
Head of Corporate Communication
Valerie is responsible for WFS Group’s communication strategy, both to its global customers and the company’s 18,000 international employees, and all aspects of brand management. She was promoted to her current role in 2007 based at WFS’ global headquarters in Paris.
As Head of Corporate Communication, Valerie leads a team than manages media relations, the Group’s online presence and social media channels, participation in worldwide industry events, and bespoke customer communications and events. Valerie joined WFS in 2002 as Administration Manager of its international division. Earlier in her career, after two years working in the travel industry in New York, she spent two years as Event Manager with the Marriott Group.
Group Chief Information Officer
Prior to joining WFS, Pedro spent 10 years with Swissport, including the last five years in the role of Vice President, Cargo Information Systems.
At WFS, he is responsible for the development of robust, sustainable and standard IT solutions that will support WFS and its customers as WFS continues to efficiently grow its global airport services portfolio.
General Counsel & Head of Legal
Catherine joins WFS in May 24th 2017 as General Counsel & Head of Legal and is based at WFS’ global headquarters in Paris, Madeleine. She has 25 years of legal experience acquired in the UK and in France, starting out as a litigator in private practice and then running in-house legal functions for leading global companies as General Counsel.
After earning her LLB Law Degree with French at De Montford University in the UK in 1987, Catherine worked for law firms in Paris and London. Between 2007 and 2015, she was General Counsel at Global Closures Systems in Paris, later joining the computer hardware and storage company Diebold France as Vice President & General Counsel, EMEA, the post she held prior to joining WFS.contact Catherine Thomas