Safety and Security

Safety and Security

The safety and security of our people, our customers and their assets, is our number one priority.

We put significant investment behind this commitment, with industry leading security and safety technologies which utilise the latest screening equipment, warehouse layout and IT system changes to reduce human error.

World class training and robust assurance regimes consisting of regular compliance audits and station support to improve performance. Training and communications focused on security processes, behaviours and face-to-face daily shift briefings.

Best-in-class safety and security programmes in all our stations.

We have established an ACT (Alert, Compliant, Trained) Safery and Security Ambassador programme to promote and embed best practice and improve frontline safety and security culture. Our programmes have full compliance with all applicable safety and security laws, regulations, industry standards and customer requirements.

We are CAA approved Regulated Agents in all applicable countries, and can offer a full range of cargo screening in accordance with local regulations, supported by an industry leading and comprehensive global cargo security programme.

Deployment of PULSE

A cloud-based, centralised platform solution and fully GDPR compliant.

Our industry leading PULSE platform supports the development of a ‘Just Culture’ at WFS, by encouraging open reporting of incidents and robust and consistent investigation and action planning. PULSE also allows us to share learning across our network and identify trends, manage risks and measure performance.

Other key benefits are:

  • Development and deployment of common safety and security standards across WFS
  • A robust notification & validation process
  • All countries immediately notified of any major incidents
  • Integrated solution for all incidents, audits, inspections, risk assessments and action plans

Protecting our employees and customers

We are constantly monitoring industry developments and are agile in adapting our workforce and infrastructure to manage any risks and protect the safety and security of our employees and customers, most recently throughout the COVID-19 pandemic.


WFS holds various safety, security and environmental accreditations at locations across our network, including ISAGO, ISO 9001, ISO45001, ISO14001, ISO14064, OHSAS 18001, TAPA, RA3, AEO and CEIV Pharma.

WFS is an active participant in various International Air Transport Association (IATA) and Airport Services Association (ASA) safety, security and environmental working groups.

To learn more about WFS, who we are and what we do, read our About us page

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"The rollout of CargoKiosk technology has made the acceptance and delivery process a lot more efficient and reliable. We’re helping our customers optimise their drivers’ time while improving our warehouse resourcing.”

Adam Brownson / Group IT Project Management Officer