Passenger services

Passenger Service

Commited to Passenger Service

We provide passenger services from check-in to boarding, providing fast, efficient and professional solutions for airlines and airport authorities.

We are committed to the training and development of our technical and operational services team, delivering operational excellence and a high-level of customer service in the following passenger services.


As experts in passenger handling and experience gained from operations all over the world, we have the knowledge and capability to deliver your service expectations for your customers, every time.


Our staff are experienced in working with various airline check-in systems so if you’re a new customer, transferring your business to us will be fast, easy and seamless.


First impressions mean everything and that’s why we ensure your customers are always greeted by a friendly smile and a fast and efficient service. We select our staff for their resourcefulness as well as their customer service, language and social skills, and provide them with smart, professional uniforms. They will ensure your passengers’ airport experience gets off to a flying start.

  • Arrival/ Departure
  • Check-in/out and gate services
  • Ticketing
  • Boarding
  • Arrivals
  • Resourcing VIP lounges
  • VIP meet & greet
  • Special assistance
  • Lost luggage
  • Special services
  • Support services
  • Passengers with reduced-mobility (PRM) services
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Find your nearest passenger services via our network map.

Our Network