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Service Delivery

Service Delivery

In line with our commitment to transparency, as well as Cargo IQ and Service Level Agreement (SLA) compliance, we have worked to deploy the WFS Cargo Quality Centre (CQC) platform.​

Our CQC provides :​

  • Real-time and historical business intelligence at shipment level, flight level and consolidated by period.​
  • Comprehensive and easy access to Key Performance Indicators (KPIs) and transparent data on SLA performance to our customers​
  • Continued close monitoring of our Cargo IQ performance. ​
  • Availability of real-time performance data to target our resources more effectively to improve service delivery for our customers.​
  • Customisable and available for all our airline customers
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Testimonial

"WFS has a great responsibility to help ensure the safety, security and success of our customers’ operations. Our commitment to delivering best-in-class service is underpinned by the knowledge and expertise within our strong aviation service platform and the professionalism of our people. This is continuously supported by investments in market-leading technology, so we can strengthen our position and grow together in a sustainable way with our customers.”

John Batten / CEO - EMEAA