Press Release


Worldwide Flight Services (WFS) is reinforcing its position as a leading provider of premium services for travellers with the opening of The Haven by JetQuay, the only pay-per-use lounge located outside the transit zone at Singapore’s Changi Airport.

Situated in the Arrival Hall, Level 1 in Terminal 3, the new lounge has been created by Jet Quay Pte Ltd, a Singapore-based company owned and managed by WFS. It offers a host of services to cater to business and leisure travellers, including families with children. The Haven lounge is accessible for use by passengers in transit, arriving passengers who have cleared Customs, as well as departing passengers prior to checking-in with their airline.

In recent years, aviation trends have shown a demand for pay-per-use airport lounges. Such lounges are found in many airports in cities around the world, including Hong Kong, Seoul and Zurich. To meet the evolving needs of travellers, The Haven by JetQuay offers shower and nap facilities, as well as meeting rooms, lounge, a self-service food and beverage counter and a business centre.

“We anticipate strong demand from various segments. Customers arriving on long-haul flights early in the morning, departing on evening flights or those on long transits will find the services useful. Customers can have the flexibility of paying only for the services required, as well as enjoy the freedom of movement and access to shops and restaurants outside the immigration zone. We are looking to collaborate with industry partners and corporate accounts to offer a range of attractive services to meet their varying needs,” said Barry Nassberg, Group Chief Operating Officer of Worldwide Flight Services.

The 558-square-metre interior sports wood and stone finishes in neutral hues infused with dashes of green for a calm, refreshing and cosy interior. It is furnished with comfortable sofas and armchairs with a play area for children nestled in the lounge area. There is a dining area where guests can have a hot light meal, included in the packages, selected from an all-day menu.

Each of the 18 Nap Rooms accommodates a maximum of one adult and one child. Several of them are connecting rooms to cater to families with children. The rooms are available for a minimum of three hours and can be extended with additional hourly charges. Guests will have access to cable television, LAN point and Wi-Fi connection, and storage space for baggage.

With 13 shower rooms and six restroom facilities, the lounge offers a private and relaxing spot to freshen up. Guests can catch up on the news and their emails in comfort in the lounge, before heading to the city for meetings or to check-in at their hotel.

For business travellers, two meeting rooms are available on the premises, with one accommodating four persons and the other room six persons. These can be combined into one meeting room if required. A fully-equipped business centre with fax and copier machines, as well as computers, provides the needed convenience for business travellers.

“At Changi Airport, we are constantly looking out for ways to better meet our passengers’ needs, to offer them more comfort and leisure, as well as cater to their functional and business requirements. The launch of The Haven at T3 provides a comfortable respite to passengers in Changi Airport’s public areas, allowing them to rest and relax before boarding their flights, further enhancing our suite of facilities and service offerings,” added Jeremy Yeo, Assistant Vice President, Landside Concessions of Changi Airport Group.

The services and facilities are available on a first-come-first-served basis though a limited number of advance reservations for Nap Rooms and Meeting Rooms will be accepted. Advance reservations for a Nap Room, access to the Lounge and meeting rooms can be made on www.thehaven.com.sg. Reservations can also be made by email to reservations@thehaven.com.sg or phone at +65 6543 9464.