our people


Craig Smyth


Craig joined WFS as Group CEO at the end of August 2016 and is based at Roissy, Paris. Having qualified as a Chartered Accountant (Institute of Chartered Accountants Scotland) with EY Glasgow, he joined John Menzies Plc in early 1993 as Group Strategic Planning Manager. He was immediately involved in creating Menzies Aviation through the acquisition of AMI, now the world’s largest wholesale freight forwarding organisation. He and the team saw this as an opportunity to grow into cargo and ground handling services which, in the 1990’s, had started to become a rapidly growing global market as airlines were beginning to see the benefits of outsourcing. In early 2004, Craig became the CEO of Menzies Aviation, with he him & his team transforming it into a major multi-service handling force over the next 10 years with revenues of €850m, 22,000 team members and a presence in 32 counties and over 140 airports. He was also a main Board member of John Menzies Plc from 2007 to 2014. After leaving Menzies, he led and supported a number of Private Equity financial sponsors on a range of aviation services transactions. He is married with 3 children.

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François Mirallié

Group Chief Finance Officer

Francois Mirallié joined WFS in August 2016 as Group CFO. He is a seasoned CFO with global experience having previously held similar positions in a number of multinational companies including Ion Beam Applications, listed on the Brussels Stock Exchange, and four private equity owned companies, MediMedia, a publishing and marketing services business previously owned by Vivendi, Vizada, a satellite telecoms company spun off from Orange and Telenor, Zodiac Marine & Pool, and more recently Customs Sensors & Technologies, formerly part of Schneider Electric. He started his professional career at Andersen Consulting. François graduated from Ecole des Mines de Paris and from the Wharton Advanced Management Program at the University of Pennsylvania.

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Barry D. Nassberg

Group Chief Operating Officer

Barry D. Nassberg is based in Hong Kong and oversees the global activities and development of WFS, with a particular focus on its entry into new markets, including Africa and the Middle East.

He joined WFS over 20 years ago, initially working in Europe during the company’s time as a subsidiary of American Airlines, and later in Asia as he led the company’s rapid growth in regions beyond its traditional strongholds in Europe and North America.

Barry’s career in aviation began as a Passenger Services Agent 35 years ago. He went on to work for Pan American Airways in a career that has encompassed the full range of airline and airport services activities.

Barry is a member of the Board and of the Executive Committee of the ASA (Airport Services Association), and a member of the Board of the Hong Kong Tourism Board, appointed by the Government of the Hong Kong SAR.

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John Batten

Interim Europe Chief Executive Officer

John joined WFS in 2015 as Executive Vice President Business Development. He has over 35 years’ experience in senior positions in the aviation Industry, including the setting up of TNT Airways, the post of Senior Vice President Cargo at Qatar Airways, and Executive Vice President – Cargo at Swissport.

contact John Batten
Mike Duffy 13

Michael A. Duffy

Americas Chief Executive Officer

Michael has over 35 years experience in the airline/ground handling industry having worked for Air General, Air France, Servicemaster Aviation, Saudi Arabian Airlines, WFS and CAS.  He has held progressive leadership positions and was most recently the President & CEO of Consolidated Aviation Services where he led it’s growth from $25m in revenue to over $250m revenue until it’s acquisition by WFS.  Michael is extremely pleased to rejoin the WFS team based at JFK, NY as  CEO, the Americas after leaving in 2006 as SVP Cargo, North America to pursue an opportunity with CAS.    Michael was voted KAAMCO “Man of the Year” in 2011 and is currently pursuing an MBA degree and has a B.S in Business Administration.  He is also an Army Veteran having served from 1983-1989 and holding the grade of Captain in the Infantry with Parachutist Badge.

contact Michael A. Duffy

Adolfo Morales

Executive Vice President, Latin America

Adolfo joined WFS in 2006. Prior to assuming his present role in 2014 he was Chief Operating Officer USA for WFS. Before joining WFS, he was Chief Executive Officer of SwiftAir Hellas in Greece and also previously held management positions at Iberia, DHL Aviation, and American Airlines/AMR Services.

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Stewart Sinclair

Executive Vice President Asia, Middle East & Africa/MD of Bangkok Flight Services

Stewart joined WFS 23 years ago and is Executive Vice President Asia, Middle East & Africa and Managing Director of Bangkok Flight Services (BFS), the JV with Bangkok Airways at Suvarnabhumi Airport. Stewart is responsible for all aspects of the WFS businesses in Asia, the Middle East and Africa.

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David Clark

Global Head of Safety & Security

David holds an Aeronautical Engineering degree from Glasgow University. He comes from British Airways where he has held various Engineering and Ground Operations roles over more than 17 years, including the last 8 years in senior management. Most recently David ran the Ground Operations safety, quality and training functions globally, working with the airline’s in-house ground handling teams, ground service providers, partner airlines and IATA to drive improvements in safety and security.

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Pablo Garcia

Executive Vice President Business Development

Pablo joined WFS in 1994. He held the posts of General Manager and then Managing Director of WFS Spain before being promoted to his current role. Before joining WFS, he worked at Pan Am, British Airways and American Airlines.

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Pedro Garcia

Pedro Garcia

Chief Information Officer

Prior to joining WFS, Pedro spent 10 years with Swissport, including the last ve years in the role of Vice President, Cargo Information Systems.

At WFS, he is responsible for the development of robust, sustainable and standard IT solutions that will support WFS and its customers as WFS continues to ef ciently grow its global airport services portfolio.

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Zahia G

Zahia Gandolfo

Executive Director of the WFS Foundation

Zahia is Executive Director of the WFS Foundation, which awards grants for professional training and social integration of young people through culture, sport, citizenship, education and training. In her 15 years with WFS, she has held the posts of Financial Director – Europe-Asia, Director General of the WFS Airport College, and head of the WFS group training school.

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Fabienne Bricaud

Global Head of People (starting Apr 18th)

Fabienne is a considerably experienced multi-site, multi-national B2B HR Director. She started her career with Alcatel-Alsthom, in the telecoms & engineering sector, where she gained experience within its operating divisions, fastly in France and then internationally. She successfully led a number of people transformational programs aimed at promoting robust network-wide common operational delivery cultures. She also established strong leadership teams and talent development processes across the organisation. In 2013, Fabienne became Group HR Director for Mobivia, Europe’s leader in multi-brand provider of vehicle servicing & parts, which employs today 22,000 people.

Fabienne holds a Master of Economics, specialising in Human Resources, and is married with two children.



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Our network

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.