Jimi Daniel Hansen, WFS’ General Manager Scandinavia talks to Transport Tidende, the leading transport and logistics news channel in Denmark, about the company’s new pharma facilities at Copenhagen Airport, its plans for IATA CEIV Pharma certification and why it’s so important to stay in tune with customers’ requirements and industry trends to stay ahead of the competition.

New cooling facilities and CEIV certification as WFS looks to the future of air freight and increased pharma volumes.

At Worldwide Flight Services (WFS) in Copenhagen Airport, the mantra goes “if you’re not at the forefront of the industry’s trends, you will be outpaced by the competitors.”

Once of the biggest global air freight trends is the rising amount of temperature sensitive goods, while the fast-growing volumes of e-commerce also continue to have their foot on the accelerator pedal.

These indicators are taken very seriously by WFS’ new General Manager Scandinavia, Jimi Daniel Hansen, and that’s why the Copenhagen station has just opened brand new cooling facilities for pharma goods and is proactively working towards CEIV certification for pharma handling.

CEIV process launched

A network spanning over 195 locations in more than 21 countries on five continents marks Worldwide Flight Services (WFS) as one of the world’s top leaders for air freight handling.

WFS has been doing business from Copenhagen Airport (CPH) for 11 years, and along this entire trip has been Jimi Daniel Hansen, who in the summer of 2017 was rewarded for his diligence and loyalty with the position as the company’s General Manager Scandinavia.

In December, WFS opened Copenhagen’s new cooling facilities, which has the storage capacity for 16 cargo units and offers separate chambers for products requiring between 2 to 8 or 15 to 25 degrees temperature environments. Each lane in the building is also equipped with an electronic roller bed system, which makes the handling of pharma goods faster and smoother.

The initiation of WFS’ new cooling facilities has emerged to support customers’ increased pharma volumes and WFS’s objective to obtain IATA’s CEIV Pharma certification. One of the main objectives is for all WFS cargo stations with large volumes of pharma shipments to be CEIV certified, and in December 2017, the WFS station in Brussels became the first of its European operations to obtain CEIV.

“That means that the experiences gained in Brussels, we at CPH can be learning from. In many ways, it is a standard where we can use some of the same materials, but with that said it also a long work process because we have to customize it for Copenhagen Airport,” says Jimi Daniel Hansen.

A demand for CEIV

He says WFS’ commitment to become CEIV certified is important and welcomed by its customers.

“With this certification, WFS will provide an assurance to our customers that all handling of pharma shipments within our facilities is in accordance with CEIV regulations. If we want to follow the industry, trends and demand, then CEIV certification is necessary, and my task is to help secure the company for the future in the region. We are not pioneers but, nevertheless, taking the steps toward CEIV certification makes it possible for WFS to position itself as a serious Pharma-partner from the start,” says Jimi Daniel Hansen.

“The plan is that the CEIV certification for Copenhagen will happen in 2018, and I hope we are ready for it in Q3. However, it can be difficult to predict because there are also some formal IATA procedures that must be completed, which is out of our hands,” adds the General Manager of Scandinavia, who leads a team of 162 WFS employees at Copenhagen Airport and 35 WFS employees at Stockholm Airport.

Capacity must follow

16% of WFS total tonnage in Copenhagen is temperature sensitive goods. With the future prospect of rising pharma business, alongside general growth in world trade and rising volumes of e-commerce air freight, it is important for WFS and Jimi Daniel Hansen to aspect both the capacity and internal processes for optimization to ensure WFS gains a healthy share of these increasing tonnages.

“Pharma is an increased focus area for us and it will remain to be so in 2018 and beyond. However, we must also keep our eyes open towards the rising e-commerce traffic. If we do not participate in the trend of our industry, others will outpace us. Therefore, we must also ensure that we have the capacity for increasing freight tonnage. Expansion plans are already in place and we are always ready to press the start button when the right time comes. Nevertheless, you do not build new freight facilities overnight, so it is a matter of predicting the future demand,” says Jimi Daniel Hansen, That inspiration, alongside the business philosophies of Lean and Six Sigma, have helped to develop internal procedures at the WFS station in Copenhagen:

“We will continue working towards optimizing our performance in all steps of our operation, with the aim of constantly providing our customers with faster processing times, which is a very important competitive factor in the Air Freight industry. The most important thing we as employees can do in this regard is to stay curious and ask ourselves ‘Can I (we) do this task differently and better?’ We must constantly improve. The day we stop developing is the day the competitors take over our business, states the General Manager of Scandinavia, Jimi Daniel Hansen.