Passenger - World Flight Services : WFS WORLDWIDE FLIGHT SERVICES


Delivering the perfect customer experience

We understand that your customers want a prompt and efficient service, delivered by friendly and helpful professionals. They want a service that is proactive when it needs to be, without being intrusive, and that makes their journey through the airport timely and enjoyable. That’s what we deliver.

We’re trained to use airline check-in systems

Our staff are experienced in working with various airline check-in systems so if you’re a new customer, transferring your business to us will be fast, easy and seamless.

Services tailored to your requirements

Our services include check-in, ticketing, boarding and arrivals, staffing VIP lounges, VIP Meet & Greet, help for passengers needing special assistance and PRM services and are provided in accordance with your specific service requirements. As experts in passenger handling and with experience gained from operations all over the world, we have the knowledge and capability to deliver your service expectations for your customers, every time.

Informed & efficient customer service

Our teams are trained to make your customers’ journeys through the necessary airport procedures as efficient as possible. They are well-informed and able to answer all of your customers’ enquiries and always polite and helpful when ensuring passengers have all of the information they need for their journey.

We guarantee a friendly welcome

First impressions mean everything and that’s why we ensure your customers are always greeted by a friendly smile and a fast and efficient service. We select our staff for their resourcefulness as well as their customer service, language and social skills, and provide them with smart, professional uniforms. They will ensure your customers’ airport experience gets off to a flying start.

A total solution from
check-in to boarding

We provide passenger services from check-in to boarding at over 50 airports globally, providing fast, efficient and professional solutions for airlines and airport authorities. Our teams are committed to providing the highest quality of aviation services and the most enjoyable airport experience for your customers.

Our network

WFS is a global air cargo logistics leader, and the number 1 global operator in cargo handling, with a global network spanning over 164 locations in more than 18 countries on five continents. We provide best-in-class, safe and secure cargo services, as well as passenger, ramp, baggage services in selected airports. Embedded in our culture is a commitment to continuous improvement. We believe the key to sustainable operational excellence is ensuring that the people at the heart of your operations have the right mindset to drive new ways of working and the development of innovative technologies.