Passenger : WFS WORLDWIDE FLIGHT SERVICES

Passenger

  • Cargo

    World class services and partnership from the global leader in air cargo handling

  • Passenger

    Making your customers’ airport experience fast, efficient & enjoyable on every journey

  • Ramp

    Delivering reliable, safe & secure operations for on-time flight operations

  • Technical

    Engineering solutions to support a cost efficient and dependable operating environment

  • baggage

    Baggage handling systems solutions that meet the highest performance standards

  • premium

    Providing an exclusive and customised experience for the premium customer

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Delivering the perfect customer experience

We understand that your customers want a prompt and efficient service, delivered by friendly and helpful professionals. They want a service that is proactive when it needs to be, without being intrusive, and that makes their journey through the airport timely and enjoyable. That’s what we deliver.

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We’re trained to use airline check-in systems

Our staff are experienced in working with various airline check-in systems so if you’re a new customer, transferring your business to us will be fast, easy and seamless.

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Services tailored to your requirements

Our services include check-in, ticketing, boarding and arrivals, staffing VIP lounges, VIP Meet & Greet, help for passengers needing special assistance and PRM services and are provided in accordance with your specific service requirements. As experts in passenger handling and with experience gained from operations all over the world, we have the knowledge and capability to deliver your service expectations for your customers, every time.

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Informed & efficient customer service

Our teams are trained to make your customers’ journeys through the necessary airport procedures as efficient as possible. They are well-informed and able to answer all of your customers’ enquiries and always polite and helpful when ensuring passengers have all of the information they need for their journey.

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We guarantee a friendly welcome

First impressions mean everything and that’s why we ensure your customers are always greeted by a friendly smile and a fast and efficient service. We select our staff for their resourcefulness as well as their customer service, language and social skills, and provide them with smart, professional uniforms. They will ensure your customers’ airport experience gets off to a flying start.

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A total solution from
check-in to boarding

We provide passenger services from check-in to boarding at over 50 airports globally, providing fast, efficient and professional solutions for airlines and airport authorities. Our teams are committed to providing the highest quality of aviation services and the most enjoyable airport experience for your customers.

Our network

WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.