Services
Ground Handling Services
Passenger Services
Working in partnership with airlines and airport operators, Passenger Services facilitate the efficient transfer of passengers from initial check-in through boarding at over 50 airports globally.
- Passenger Services include :
- passenger check-in,
- ticketing,
- boarding,
- VIP lounge staffing,
- security and pre-board screening. - WFS also provides special services including: Airport Concierge Services in Hong Kong :
- the Chaperone,
- the Valet,
- the Shuttle (electric golf cart),
- The Porter,
- Short Term Labor Services,
- Crowd Control,
and Packing Service. - Exclusive premium services, which are offered as a dedicated and separate service in Singapore : Check-in, customs, immigration and security counters, five star lounge, VIP rooms, private rest areas, bus, business center with conference rooms and meeting rooms, retail outlets and gym, and limousine transportation.
The Benefits of Using WFS Passenger Services
- Experience WFS has over 20 years of experience in the various areas of Passenger Assistance
. WFS strictly complies with specific requests and handling procedures setup by Airlines/Carriers
. WFS has the ability to deal with a variety of airline check-in systems - Proactive WFS personnel are a proactive and responsible workforce, selected on criteria such as motivation and resourcefulness
. WFS personnel are trained and accustomed to all controlling and overcoming various situations and obstacles.
. Employee organization is largely based on time flexibility and task scheduling.
. WFS can provide, at the Customer's request, a high range of services beyond international standards, as in Hong Kong and Singapore - Caring Small, responsive teams focus on communication, teamwork, and enhancing the value of common efforts and results
. The company culture of WFS supports personal involvement, responsibility and management by objectives - Efficiency A workforce structured by levels of responsibility assures operational follow-up
. Workgroups and monthly internal meetings are organized to identify areas of improvement and resource optimization
. Regular production of management reports and debriefings with customers improve the quality of service, and assist in deciding corrective actions that optimize the balance between procedures and operational efficiency - Training Workforce training is ideally adapted to the specific needs of each customer
. Field trainers are present on-site to ensure practical follow-up to formal training and identify weaknesses and necessary improvements - Personnel Our personnel are hired with the recommendation that they have previous experience working in the aviation industry and must be accustomed to airline expectations
. The high quality of hiring procedures guarantees a highly representative workforce that uphold a professional standard
. Uniforms are regularly renewed to uphold a clean, crisp appearance - Compliance Basic and continuing training is provided by internally qualified instructors in accordance with the strictest standards imposed by IATA, the various airport authorities, and civil aviation
. Internal and external audits are regularly carried out to test and evaluate the quality of Passenger Services provided
