Services
Cargo handling : Our 7 commitments of service
To address the current requirements of the air cargo transport industry, airport services must be managed by an expert and organized into a worldwide network, thereby allowing the airlines to concentrate on their core business.
Our mission: is to procure quality, high value services on a wide scale which can be integrated into a single service.
Our goal is to become the primary business partner of airlines and forwarding agents in the provision of cargo handling .
The Benefits of Using WFS Cargo Handling
- Accuracy Fast and careful physical handling are key points in quality to provide.Warehouses and equipment, designed by WFS Technical department, are constantly stimulated by the input of technical innovation and by the need for a permanent improvement of functional efficiency. WFS merges cautious handling techniques with advanced processing methods and software to ensure integrity in physical cargo handling.
- Adaptability WFS is able to adjust its operations to match with airlines operation briefing sheets, standard level agreements and all other specifics enquiries.
- Transparency A computerized operation data handling system was specifically developed for full compatibility with airline systems, complying with the IATA format, updating them on a real-time basis. Regular briefings/debriefings take place between successive handling teams in order to ensure service continuity, and flight handling reports are provided to the customer on-field representative.
- Tracking WFS uses IATA Cargo2000 milestones standards messages to provide via Web site, EDI real-time information and status of each shipment
- Security Absolute compliance with safety and security rules and regulations.Basic training and continuing education are carried out for the entire staff, under the supervision and authority of Airport Authorities and Civil Aviation Authorities. Compliant equipment and processes are installed such as X-ray machines, CCTV, decompression chambers, dog-assisted team units, RasCargo diagnosis for detection of explosives. Security audits and regular dangerous goods inspections are conducted as well as random tests in operative conditions.
- Network An integrated network supporting in and out road feeding of cargo shipments.WFS has developed a Road Feeder System concept, based on two route types: Trans-regional routes and domestic routes, consisting, of a European network of 28 Cargo stations.A foundation digest of cargo handling standards is applied at every WFS station all over the world.
- Communication Direct communication through the WFS Key Account Manager allows for prompt, direct attention to the individualized needs of the Customer. A Local Account Manager (LAM) deals with the local representative of the customer at the country level, and one Key Account Manager (KAM) deals at a corporate level for all WFS operations worldwide. Three yearly evaluation meetings are made locally with the LAM, and a yearly state of contract at a corporate level with the customer purchase department and general management, based on the customer satisfaction reports and Key Performance Indicators (KPI) reports.
WFS provides a complete range of cargo handling services
From aircraft unloading to global management of cargo facilities, WFS provides a complete range of cargo handling services :
- receive and delivery
- global cargo logistics
- cargo facilities management
- DGR training and safety
- Cargo documentation and handling
- Aircraft capacity management
- Security processing
- Airlines customers services
- Global cargo tracking
- Live animal management
