An Attentive, Personal Approach
WFS customizes its services based on requirements created by the Client, while at the same time establishing a close working relationship that offers quick and personalized assistance.
Local Account Managers
At each Airport, a WFS agent called a Local Account Manager (LAM) establishes and manages a positive relationship with the local representatives of the Airline/Client.
A LAM regularly evaluates the performance and caliber of WFS services provided to customers, responds to the needs of the client, and is responsible for upholding service-quality standards.
A LAM then reports all of his/her findings to the Key Account Manager.
Key Account Managers
Every Airline/Client is provided a WFS Key Account Manager (KAM).
A KAM oversees all Local Account Managers (LAMs) that have been regionally assigned to a Customer.
The KAM consolidates feedback received from local stations, conducts onsite visits, and creates a global perspective on service-quality standards for each Airline/Client.
As a customer service specialist, a KAM’s priority is to react and resolve international challenges, ensuring that the customer remains satisfied.
A High Demand On Safety & Security
In all activities, WFS realizes the importance and absolute necessity of upholding and adhering to government security, safety, and environmental requirements. WFS’s respect for human life and aviation property provides all of the motivation needed to uphold strict compliance to mandated regulations.
WFS has put into place global Motivational Programs that act to consistently engage, educate, and motivate employees to stay focused on safety. By promoting responsible attitudes in a positive manner, these Motivational Programs continually prove successful in lowering incident rates and increasing workplace morale.
Cargo Handling operations often require WFS employees to perform cargo security screening. To improve screening techniques, WFS has invested in sophisticated equipment and processes that surpass the minimum federal security and safety requirements. Machines and processes such as X-ray machines, Closed Circuit Television (CCTV), decompression chambers, and dog-assisted teams (for explosive detection), go far beyond the abilities of standard human senses by providing an additional, unmitigated layer of security. The implementation of these progressive security resources sets WFS apart from its competitors.
A Highly Qualified and Trained Staff
As opposed to reactive training methods that are typically too little, too late, WFS believes in a proactive and all-inclusive training and safety approach. Every WFS employee completes a lengthy, rigorous and comprehensive training program that prepares them not only for their ordinary work tasks, but also for unexpected situations that might arise. Employees receive hands-on educational training that encompasses mock scenario training, video training, and written tests. WFS training provides its employees with the skills necessary to perform their jobs efficiently and with confidence from day one, helping to reduce employee turnover and improve safety.
WFS has numerous training centers all over the world; each center offers custom tailored training regimes specific to the legislation and required safety standards of the region where the trainees will be working. In Europe, WFS has established a training school named Airport College. The training facility is not only able to deliver all the necessary technical training for each job position, but it also proposes a “training road map" which enables WFS employees to become qualified in different areas of expertise. The “training road map” provides employees with opportunities to reach educational landmarks that allow them to advance within the company.
